Privacy Policy

1. Introduction

ABCTech Software ("we," "us," or "our") operates Plexo, a project management and Work Breakdown Structure software. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Plexo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using the Service:

• Account Information: Name, email address, organization name, and password
• Profile Information: Profile picture, job title, and other optional profile details
• Project Data: Projects, tasks, comments, attachments, and other content you create
• Payment Information: Processed securely through LemonSqueezy (we do not store credit card details)
• Communication Data: Messages, support tickets, and feedback you send us

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information:

• Usage Data: Features used, time spent, actions performed
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, errors encountered
• Cookies: Session cookies, preference cookies, and analytics cookies

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve the Service
• Account Management: To create and manage your account
• Communication: To send service updates, newsletters, and respond to inquiries
• Payment Processing: To process subscriptions and payments
• Analytics: To understand usage patterns and improve features
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations
• Customer Support: To provide technical support and resolve issues

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We share information with trusted third-party service providers:

• LemonSqueezy: Payment processing (PCI-DSS compliant)
• Cloud Hosting: AWS or similar providers for data storage
• Email Services: For transactional and marketing emails
• Analytics Tools: For usage analysis and performance monitoring

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data in transit is encrypted using TLS/SSL
• Database Security: Encrypted storage and access controls
• Authentication: Secure password hashing
• Access Controls: Role-based permissions and audit logs
• Regular Backups: Daily backups to prevent data loss

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

Retention periods:

• Account Data: Retained while account is active
• Project Data: Retained while account is active
• Payment Records: Retained for 7 years (legal requirement)
• Support Tickets: Retained for 2 years
• Analytics Data: Aggregated and anonymized after 2 years

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Request data export in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of data processing
• Withdrawal of Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@plexo.work.

8. Cookies and Tracking

8.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Track usage patterns and performance

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last Updated" date at the top indicates when the policy was last revised.

13. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), we process your data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Contract Performance: To provide the Service
• Legitimate Interests: To improve and secure the Service
• Consent: For marketing communications (opt-in)
• Legal Obligations: To comply with applicable laws

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: privacy@plexo.work
Support: support@plexo.work
Company: ABCTech Software